3com NBX 3101SP Manuale Utente

http://www.3com.com/Part Number 900-0336-01Published July 2006 NBX® Basic Telephone GuideNBX Networked Telephony SolutionsSystem Release 6.0

10 ABOUT THIS GUIDE How to Use This GuideTable 1 shows where to look for specific information in this guide.Tab le 1 Where to Find Information If yo

100 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEMHunt groups can be static or dynamic: If you are in a static hunt group, you are always part of

Automatic Call Distribution Groups, Hunt Groups, and Calling Groups 101To log out of a dynamic hunt group using the NBX NetSet utility:1 Go to Group M

102 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEMGroup Membership To view the list of users that belong to a calling group:1 Go to Group Membersh

Supervisory Monitoring 103 The types of calls that can be monitored (Incoming Group (ACD, HG, or RP) Only calls or All calls) The calling groups (AC

104 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEMTo monitor an agent’s call:1 Pick up the handset.2 Press Feature + 425. Or press the Access Butt

Supervisory Monitoring 105specify whether a tone audible to the agent and customer is played when the supervisor enables Barge-In.To use Whisper or Ba

106 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEMutility and go to My Calling Privileges > Call Permissions. You are allowed to activate Call

WhisperPage 107 A supervisor cannot monitor an agent who is a member of the Privacy List domain. Likewise, a supervisor cannot monitor an agent who i

108 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEMBoth the manager and the assistant in a WhisperPage session must be assigned to an NBX WhisperPa

Call Park 109More About WhisperPageThese usage tips and limitations apply to WhisperPage: The WhisperPage listener can refuse or end a WhisperPage se

Documentation 11 Table 3 lists conventions that are used throughout this guide.Tab le 3 IconsIcon Type DescriptionInformation note Information that

110 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEMIf the call is not answered within 5 minutes (default) after it is parked, it rings again at the

Paging 111Each method allows you to broadcast a message to different destinations, depending on your location and equipment. Do not press the Feature

112 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEMTo discover the page zone extensions on your system:1 Log in to the NBX NetSet Utility and go to

Configurable Operators 1133 The caller presses 0 or 9.4 The call is redirected to the operator that you designated.The caller can leave a message, and

114 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEMUsing Message Waiting Indicator to TelephoneThe Message Waiting Indicator (MWI) to Telephone all

Using Message Waiting Indicator to Telephone 115To retrieve an MWI number:1 Pick up the handset and press the MWI Retrieve access button. The display

116 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEMYou can cancel an MWI message only from the same extension from which you sent the MWI message.T

Dialing a Call to a Remote Office 117Figure 6 Using Unique Extensions to Dial Remote Offices 1 3 4 21 NBX System in Chica

118 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEMFigure 7 Using Site Codes to Dial Remote Offices 1 3 4 21 NBX Syste

Delayed Ringing 119 A 3Com 2101 Basic Telephone if a 3Com Attendant Console is associated with it. The administrator creates the bridged extension on

12 ABOUT THIS GUIDE Page numberAs always, please address all questions regarding the NBX hardware and software to your 3Com NBX Voice-Authorized Par

120 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEMExamples: Some of your telephone lines are provided by a telephone company that supports only p

Additional Applications 121Additional ApplicationsThese software applications are available on the NBX Resource Pack CD: NBX Call Reports * NBX TAPI

122 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM

8FEATURE CODESThis chapter describes how to use feature codes with the 3Com® Telephones. It covers these topics: NBX Tones Feature Codes with 3Com T

124 CHAPTER 8: FEATURE CODES Error Tone — You hear the “fast busy” tone, also called the “congestion” tone, when no circuits are available. In additi

Using Feature Codes 125for the entire system, some of these features may not be available to you.3Com Basic TelephoneSome of the features that are lis

126 CHAPTER 8: FEATURE CODESCall Forward Busy F + 467 “Forwarding Incoming Calls” in Chapter 5Call Forward No Answer F + 466 “Forwarding Incoming Ca

Using Feature Codes 127Flash F + 260 If your NBX system is connected to a Central Office by one or more Analog Line Card ports, and if the CO provide

128 CHAPTER 8: FEATURE CODESVersion F + 827 Displays the NBX software version.Volume Up or Down F + 102 to raise the sound or F + 103 to lower the sou

93COM 3105 AND 1105 ATTENDANT CONSOLES3Com Attendant Consoles and the NBX Complement Attendant Software (CAS) application enable a receptionist to han

1GETTING STARTEDAs soon as you are given a telephone and extension number, you need to set up a password and record your name announcement and persona

130 CHAPTER 9: 3COM 3105 AND 1105 ATTENDANT CONSOLES3Com Attendant ConsoleThe 3Com 3105 and 1105 Attendant Consoles each have 50 Access buttons and 4

3Com Attendant Console 131Figure 8 3Com 3105 Attendant Console1 Hold button — Places a caller on hold. 2 Transfer button — Enables you to send a cal

132 CHAPTER 9: 3COM 3105 AND 1105 ATTENDANT CONSOLES8 Shift button — Enables you to toggle between the two sets of Access button assignments on the Co

Opening the 3105 Attendant Console Label Cover 1333Labels — You can print labels for your Attendant Console using the LabelMaker forms in the NBX NetS

134 CHAPTER 9: 3COM 3105 AND 1105 ATTENDANT CONSOLESComplement Attendant SoftwareThe Complement Attendant Software is an optional component, which req

Complement Attendant Software 135Table 12 describes the main elements of the Complement Attendant Software screens.Tab le 12 Elements of the Complem

136 CHAPTER 9: 3COM 3105 AND 1105 ATTENDANT CONSOLESTable 13 describes Complement Attendant Software Command buttons.Tab le 13 Attendant Software Co

ATELEPHONE INSTALLATION AND MAINTENANCEThis chapter covers these topics: Connecting the Telephone Attaching and Adjusting the Articulating Support B

138 APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCEFigure 11 shows underside of the 3Com 3102 Business Telephone. Connection details for each type

Attaching and Adjusting the Articulating Support Bracket 139 The following device support brackets have built-in strain relief clamps: 3101, 3102, 31

14 CHAPTER 1: GETTING STARTEDTab le 4 Setting Your NBX NetSet Utility and NBX Messaging Password Feature 3Com Phones Analog PhonesPassword — Set Ini

140 APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCEFigure 13 Adjusting the Support Bracket1 Lock tabTo adjust the support bracket, press to relea

Attaching and Adjusting the Fixed Support Bracket 141Attaching and Adjusting the Fixed Support BracketThe fixed support bracket is common to the follo

142 APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCEWall-Mount Position To mount a device on a wall, put the bracket on the opposite end of the tele

Moving Your Telephone 143Security Wall-Mount BracketAn optional security wall-mount bracket that ensures that the device cannot be removed by unauthor

144 APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCETab le 14 Possible Problems Possible Problem Suggested SolutionsMy telephone has no dial tone.

Troubleshooting Problems 145When I try to access the NBX NetSet utility, I do not get a response after I type the NBX system’s IP address and press En

146 APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE

INDEXAAccess buttons1105 Attendant Console 1322101 Basic Telephone 273101 and 3101SP Basic Telephones 213105 Attendant Console 131accessibili

148 INDEX 3105 Attendant Console 131call permissionsapplying yours to another telephone 87introduction 87mapping a button 73call pickupdirecte

E 149 dynamic hunt groups 100Eelectrical shock, avoiding 143e-mailgetting voice mail messages in 41notification of voice mail messages 80error

NBX NetSet Utility 15After you have set your initial NBX password, continue to follow the voice prompts to record your name announcement. Your name an

150 INDEX 3101 and 3101SP Basic Telephones 56by parking calls on a 2101 Basic Telephone 109feature code 127introduction 56more than one call

N 151 creating and sending 36forwarding 35listening, from a remote location 33listening, from telephone 33listening, NBX NetSet utility 32ma

152 INDEX 3105 Attendant Console 131public address system 110, 111pulse dialing 119pulse to tone (feature code) 127QQuick Reference sheets 1

U 153 telephone maintenance 137telephone number, for off-site notification 81telephone support brackets1105 1412101 1413101 and 3101SP 13931

154 INDEX

16 CHAPTER 1: GETTING STARTED User — As a telephone user, you log in to the NBX NetSet utility with your own system ID (your extension) and password

Quick Reference Guide 17Navigating the NBX NetSet UtilityOnce you log in to the NBX NetSet utility, you can easily locate the information you need to

18 CHAPTER 1: GETTING STARTED

23COM 3101 AND 3101SP BASIC TELEPHONES This chapter describes the buttons, controls, and features on the 3Com® 3101 and 3101SP Basic Telephones.The ch

3Com Corporation 350 Campus Drive Marlborough, MA 01752-3064Copyright © 1998–2006, 3Com Corporation. All Rights Reserved. No part of this documentati

20 CHAPTER 2: 3COM 3101 AND 3101SP BASIC TELEPHONESFigure 1 3Com 3101SP Basic Telephone1 Soft buttons — Allow you to select items that are displayed

Telephone Buttons and Controls 21 System-wide speed dial numbers Call forward setting for all calls4 Scroll buttons (Up, Down, Left, Right, Center)

22 CHAPTER 2: 3COM 3101 AND 3101SP BASIC TELEPHONES14 Volume up — Raises the volume of the ringer, the speaker, or the handset. See “Setting the Volum

Status Lights for System Appearance Buttons 23Codes” in Chapter 8 for a list of features and codes and how to use them.4 Transfer button — Sends the c

24 CHAPTER 2: 3COM 3101 AND 3101SP BASIC TELEPHONES

33COM 2101 BASIC TELEPHONE This chapter describes the buttons, controls, and features that are specific to the 3Com® 2101 Basic Telephone. It covers t

26 CHAPTER 3: 3COM 2101 BASIC TELEPHONEFigure 3 3Com 2101 Basic TelephoneThe 3Com 2101 Basic Telephone has these features:1 Handset2 Hook switch (un

Programmable Access Buttons 274 Soft buttons — Allow you to select items that are displayed in the telephone display panel. See “Dialing a Call” in Ch

28 CHAPTER 3: 3COM 2101 BASIC TELEPHONE Transfer — Sends the currently active call to another telephone. See “Transferring a Call” in Chapter 5.If yo

4NBX MESSAGINGThis chapter describes the NBX® Networked Telephony Solutions voice messaging features. It covers these topics: NBX Messaging Component

CONTENTS ABOUT THIS GUIDEHow to Use This Guide 10Conventions 10Documentation 11Comments on the Documentation 111 GETTING STARTEDSettin

30 CHAPTER 4: NBX MESSAGINGgreeting-only, and phantom mailboxes. See “Setting Up Your Password and Voice Mail for the First Time” in Chapter 1 for det

Changing Your Name Announcement and Personal Greetings 31Security Tips Change your password often. Do not use passwords that can easily identify yo

32 CHAPTER 4: NBX MESSAGING3 Select a greeting.a Click Select to choose the greeting as the active greeting.b Click on the greeting identifier in the

Listening to NBX Messages 33new message has a * next to it. A forwarded messages has -->Fw: next to it.Listening from Your ComputerTo listen to you

34 CHAPTER 4: NBX MESSAGING If you can dial your telephone extension directly — Press * during your personal greeting. At the prompts, enter your ext

Replying to a Message 35Replying to a MessageYou can send a reply to a voice mail message, provided that the NBX system has received the necessary cal

36 CHAPTER 4: NBX MESSAGINGPress * to cancel your message.5 When you are ready to forward the message, press 1.6 Dial one of these destination numbers

Using Voice Mail Group Lists 37 A speed dial number. See “Speed Dials” in Chapter 6. A voice mail group list number. (See “Using Voice Mail Group Li

38 CHAPTER 4: NBX MESSAGINGTo create a personal voice mail list through the telephone:1 Log in to your mailbox at your telephone or remotely.2 Dial 9

Using Voice Mail Group Lists 394 Enter a Name for the new group.5 Enter any VPIM extensions in the VPIMs box.6 Select members from the Non-Members lis

4 Listening to NBX Messages 32Message Indicators 32Listening from Your Computer 33Listening from Your 3Com Telephone 33Listening from

40 CHAPTER 4: NBX MESSAGING6 When you have added or deleted all of the destination numbers, press: 1 to save the modified group list 2 to cancel thi

Other Ways to Manage Your Voice Mail Messages 41 Urgent Messages — Places the message at the beginning of the recipient’s message queue. Urgent messa

42 CHAPTER 4: NBX MESSAGING If you are the administrator, you can create a greeting-only mailbox and use the personal greeting to post information fo

Other Kinds of Mailboxes 43assigns to the appropriate sales people the ability to listen to, forward, or otherwise handle all messages that are direct

44 CHAPTER 4: NBX MESSAGING

5STANDARD FEATURESThis chapter describes standard features of the NBX® Telephones. It covers these topics: Answering a Call Using the 3Com Telephone

46 CHAPTER 5: STANDARD FEATURESnumber of times that your telephone rings before the call is forwarded or to specify where you want the call to go, see

Using the 3Com Telephone Display Panel 47See also “Status Icons” in Chapter 3 for the indicators in the 3Com 2101 Basic Telephone’s display panel duri

48 CHAPTER 5: STANDARD FEATURESTo access the display panel lists:1 Pick up the handset. Press the up or down scroll key to the right of the display. O

Dialing a Call 49In the user directory, names appear in alphabetical order, by last name. The system updates the directory when the administrator adds

5 Call Forward Precedence 55Putting a Call on Hold 56Dialing Another Call 57More Than One Call 57Transferring a Call 58Announced (

50 CHAPTER 5: STANDARD FEATURESaccess an external line. If one of the Access buttons is configured to access an external line directly, you can press

Forwarding Incoming Calls 51 Call Forward No Answer — Forwards unanswered incoming calls to a call coverage point when your phone rings for a specifi

52 CHAPTER 5: STANDARD FEATURESOn a 3Com Basic Telephone:1 Pick up the handset.2 Press Feature + 440.3 To turn off FWD MAIL, pick up the handset and p

Forwarding Incoming Calls 53Call Forward BusyTo set Call Forward Busy:1 Pick up the handset, and press Feature + 467.2 Dial the number that you want t

54 CHAPTER 5: STANDARD FEATURESenter a * if a pause is required between an access code and a destination number.DefaultThe Call Forward page defines b

Forwarding Incoming Calls 55 If you select Automated Attendant, you can choose to forward calls to your choice of: Default Menu — The default automa

56 CHAPTER 5: STANDARD FEATURES If Call Forward All is enabled, all calls are immediately forwarded to the Call Forward All destination. All other fe

Putting a Call on Hold 57Dialing Another Call You can place a call on hold to dial a new call,On 3Com 3101and 3101SP Basic Telephones:1 Press the bu

58 CHAPTER 5: STANDARD FEATURESTo place more than one call on hold on a 3Com 2101 Basic Telephone:1 Press the Hold button.2 Make or receive a new call

Transferring a Call 59Announced (Screened) TransferBefore you complete a transfer, you can announce to the recipient that you are transferring a call.

6 Call Permissions 87Class of Service Override 87Using a Headset 88General Headset Instructions 88Returning to the Headset After a Lon

60 CHAPTER 5: STANDARD FEATURESDirect Mail Transfer You can transfer a call directly into another user’s voice mailbox. The call does not ring on that

Establishing a Conference Call 61 For a blind conference, press Feature + 430 immediately after you dial the number. You return to the conference, an

62 CHAPTER 5: STANDARD FEATURESMore About Conference Calls To place your part of a conference call on hold, press the Hold or button. The other par

Using Camp On 63In contrast, Example 2 shows how a user can initiate Camp On to directly queue a transferred call on to a destination extension that i

64 CHAPTER 5: STANDARD FEATURESInitiating Direct Camp OnYou can initiate Camp On to directly queue a call on to a destination extension that is in use

Using Camp On 65 You cannot initiate a Camp On call to: An ACD extension A Hunt Group extension A TAPI RoutePoint extension A Call Park extension

66 CHAPTER 5: STANDARD FEATURESUsing Automatic CallbackAutomatic Callback allows you to request a call back ring from a destination extension that is

Using Automatic Callback 67More About Automatic CallbackThese usage tips and limitations apply to Automatic Callback: An Automatic Callback Return In

68 CHAPTER 5: STANDARD FEATURESSetting the Volume On any 3Com Telephone, use the Volume Control buttons to raise or lower one of these volumes: Ring

6PERSONALIZING YOUR TELEPHONEYour Networked Telephony System has many features that can make your telephone easier to use. This chapter describes: Gu

7 How Configurable Operators Work 112Configuring the Operators 113Using Message Waiting Indicator to Telephone 114Sending an MWI Message

70 CHAPTER 6: PERSONALIZING YOUR TELEPHONE The settings on your telephone, including your extension, personal settings, and system settings, remain t

User Button Mapping 71To set the button mappings for an individual telephone:1 Go to Telephone Programming > Button Mapping2 Click on the pull-down

72 CHAPTER 6: PERSONALIZING YOUR TELEPHONEDirectory Press this button to access the Name Directory, a list of telephone users, displayed in the LCD wi

User Button Mapping 73Line/Extension Use this button to map to the extension of another telephone (to create a Busy Lamp/Speed Dial) or Analog Termina

74 CHAPTER 6: PERSONALIZING YOUR TELEPHONEPG 482–531(PG 500-531 on NBX 100)Press this button to pick up a call on any extension in the selected Pickup

User Button Mapping 75Button Mapping NotesThe following notes apply to user button mapping. Button Type Functions — Not all button type functions are

76 CHAPTER 6: PERSONALIZING YOUR TELEPHONEDelayed Ringing works only when your administrator maps telephone company lines directly to buttons on two o

Speed Dials 77If your administrator has assigned you to a group that allows you to change your button mappings, log in to the NetSet utility and go to

78 CHAPTER 6: PERSONALIZING YOUR TELEPHONESystem-wide Speed DialsYour administrator can set up to 100 system-wide speed dials (using ID numbers 700 th

Speed Dials 79To add or change a One-Touch speed dial on an available Access button:1 Log in to the NBX NetSet utility and go to Directory > One-To

8 Security Wall-Mount Bracket 143Moving Your Telephone 143Swapping Telephones 143Cleaning Your Telephone 143Troubleshooting Problems

80 CHAPTER 6: PERSONALIZING YOUR TELEPHONETo print labels for your telephone or attendant console:1 Log in to the NBX NetSet utility and go to Resourc

Off-Site Notification 81To configure off-site notification for your NBX voice mailbox:1 Log in to the NBX NetSet utility and go to My Calling Privileg

82 CHAPTER 6: PERSONALIZING YOUR TELEPHONE Enter the e-mail address at which you want to be notified. You can use different e-mail addresses for diff

Off-Site Notification 83 When you activate the Telephone Locking feature on your telephone, the NBX system sends you off-site notification messages o

84 CHAPTER 6: PERSONALIZING YOUR TELEPHONEResetting the Off-Site Notification CycleWhen you log in to your voice mailbox and hang up or log out (regar

Do Not Disturb 85Do Not Disturb When the Do Not Disturb feature is in effect, calls coming in to your telephone immediately go to your default call co

86 CHAPTER 6: PERSONALIZING YOUR TELEPHONE3 To disable Do Not Disturb mode, repeat steps 1 and 2. The DO NOT DISTURB message disappears from the displ

Class of Service Override 87Call Permissions Your administrator establishes Call Permissions to control the types of calls that can be dialed from you

88 CHAPTER 6: PERSONALIZING YOUR TELEPHONEUsing a Headset You can use a headset that has a microphone with any telephone on an NBX system. For inform

Using a Headset 89 If the handset is off hook, press the System Appearance button beside the flashing light.2 To end a call when you are using a head

ABOUT THIS GUIDEThis guide is intended for anyone using: 3Com® Basic Telephones 3Com Attendant Consoles NBX Complement Attendant Software. It incl

90 CHAPTER 6: PERSONALIZING YOUR TELEPHONE

7GETTING MORE FROM YOUR TELEPHONE SYSTEMThis chapter covers these topics: Listening to Your Messages in Your E-mail Account (Billing) Codes Caller

92 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEMListening to Your Messages in Your E-mail You can listen to your voice mail from any computer tha

Caller ID 93 The account name, if known, displays. If the account code is incorrect, you are prompted to enter it again. On a 3Com Entry Telephone o

94 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEMOR For only the next single external (outbound) call that you dialYour administrator can configu

Call Pickup 95Call Pickup Use the Call Pickup feature to answer a call that is ringing on another telephone. This feature is best arranged in advance

96 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEMdestination within the site. The call center can be used, for example, as a help desk, a reservat

Automatic Call Distribution Groups, Hunt Groups, and Calling Groups 97are logged in. Your administrator can configure whether you are allowed to log o

98 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEMYou can also perform the following actions: Select All — Select for an action all ACD groups of

Automatic Call Distribution Groups, Hunt Groups, and Calling Groups 99Group calls. If you need more time than what is allotted by default, you can use